Information Systems, Communications, and Education

“Improving Physician Clinical Documentation Quality: Evaluating Two Self-Efficacy-Based Training Programs”. (with R. Russo and S. Fitzgerald) Health Care Management Review (forthcoming)

“Liberating Voice Constraints: A Systemic Process Model of Voice”. (with S. Fitzgerald and T. Wakefield). Review of Business Research, 11(1), 10-21. June 2011.

“Experimental Use of Multimedia in an MBA Core Course: Mgt501”. Working Paper, Trident University, April 2010

“Improving Interpretability of Regression Results Through Predictor Comparisons”. Working Paper, TUI University, November 2007

“Glue, lube, and money: alternative metaphors for making sense of organizational information and communication”. Working Paper, TUI University, June 2007

“Designing Effective eLearning Across National Boundaries.” LiNEZine, Vol. 3.1, Winter 2000,>

Three appearances on the Internet-based show The Corporate Society: Leadership and Beyond, hosted by Dr. Mel LeBaron; August 29, 2000, October 10, 2000, January 9, 2001.>

“Distance Learning Implementation: A report to the CSPP Community” (with J. Nemiro). Working Paper, Organizational Psychology Program, CSPP-LA, August 1998.

“Supporting students in other countries through web-based conferencing”. Presented to the 10th International Conference on College Learning and Teaching, Jacksonville FL, May 1998

“Sociotechnical Reinvention: Implementation Dynamics and Collaboration Tools” (with T.K. Bikson) Information, Communication, and Society. 1:3, 1998, pp. 270-290

“Knowledge-Based Teams: Technology, Reinvention, and Critical Process Redesign” (with T.K. Bikson, S. Cohen, and D. Mankin). In G. Salvendy, M. Smith, and R. Koubek (eds), Design of Computing Systems: Cognitive Considerations (Advances in Human Factors/Ergonomics, Vol. 21A) Amsterdam: Elsevier, pp. 205-209

“Groupware Implementation: Reinvention in the Sociotechnical Frame” (with T.K. Bikson) Proceedings of the 1996 Conference on Computer-Supported Cooperative Work. New York: Association for Computing Machinery, 1996

“Physical and Organizational Spaces: Work And Help In The Electronic Workplace”. Presented to the International Social Networks Conference, Charleston SC, Feb. 1996

“The Role of ‘Help Networks’ In Facilitating the Use of New Computing Technology”. The Information Society, 11, pp. 113-129, 1995. Previously published in Proceedings of the 1994 Conference on Computer-Supported Cooperative Work, Raleigh NC, Oct. 1994.

“Help Networks and New Computing Tools”. Presented to the International Social Networks Conference, New Orleans LA, Feb. 1994

“Uses and Limitations of Communication Network Analysis in the Evaluation of CSCW Applications”. Presented to the Invited Workshop on CSCW Evaluation, Third European Conference on Computer-Supported Cooperative Work, Milan Italy Sept. 1993

“The Way We Are Now: Communication Patterns in an Academic Department, Part II” Presented to the International Social Networks Conference, Tampa FL Feb. 1993

“The Way We Were: Communication Patterns in an Academic Department” Presented to the International Social Networks Conference, San Diego CA, Feb. 1992

Plus ca Change, Plus ca Change: A Long-Term Look at One Technological Innovation (with T.K. Bikson and C. Stasz) Santa Monica CA: The RAND Corporation WD-5032, 1991. Currently accepted for publication with minor revisions, Organization Science.

“Integrating New Tools into Information Work: Technology Transfer as a Framework for Understanding Success” (with T.K. Bikson) in National Academy of Engineering, People and Technology in the Workplace. Washington DC: National Academy Press, 1991

Networked Information Technology and the Transition to Retirement: A Field Experiment (with T.K. Bikson) Santa Monica CA: The RAND Corporation, 1991

“When is a Contact Not a Contact? Reported and Observed Interactions in an Electronic Network”. Presented to the International Social Networks Conference, San Diego CA, Feb. 1990

Information Technology in the U.S. Forest Service (with C. Stasz, T.K. Bikson, and B. Mittman) Santa Monica CA: The RAND Corporation, 1990

“Technology Transfer as a Framework for Understanding Social Impacts of Computerization” (with T.K. Bikson). In M.J. Smith and G. Salvendy, Work with Computers: Organizational, Management, Stress, and Health Aspects. Elsevier Scientific Publishers, 1991.

“The Interplay of Work Group Structures and Computer Support” (with T.K. Bikson). In J. Galegher, R. Kraut, and C. Egido, Intellectual Teamwork. Hillsdale NJ: Lawrence Erlbaum, 1990

“Flexible Interactive Technologies for Multiperson Tasks: Current Problems and Future Prospects” (with T.K. Bikson and B.A. Gutek). In M.H. Olson (ed.), Technological Support for Work Group Collaboration, Lawrence Erlbaum Assoc., 1989, 89-112

“Work Group Structures and Computer Support: A Field Experiment” (with T.K. Bikson) ACM Transactions on Office Information Systems, 6(4):354-379, 1988. Previously presented to the Second Annual Conference on Computer-Supported Cooperative Work, Portland OR, September 1988

Research in Computer-Supported Cooperative Work: Issues and Implications. Los Altos, CA: Technology Applications Research, 1987

“Evolving Electronic Communication Networks: An Empirical Analysis”. Office: Technology and People. 3:103-128, 1987

Stakeholder Relationships in the U.S. Communications System. Washington DC: Office of Technology Assessment, 1987

New Office Technology: Planning for People (with T.K. Bikson). White Plains, NY: Work in America Institute, 1985.

“Technology Transfer and Implementation”. Presented to the Computer-Human Interface Conference of the ACM, San Francisco, CA, April 1985.

“The Role of Research in Understanding Office Automation Implementation”. Presented to the American Institute for Decision Sciences, Toronto CAN, November 1984.

Communication Networks in University/Industry Cooperative Research Centers. Washington DC: National Science Foundation, 1985